1. Satisfaction Guarantee

At schnelltv , we want to ensure you are 100% satisfied with your purchase. We offer a 7-day money-back guarantee on all new subscriptions if our technical support cannot resolve your issue.

2. Entitlement to a refund

We will refund you the full amount under the following circumstances:

• If the service is not working at all on your device and our support team has been unable to resolve the issue.
• If you were billed for the same service multiple times due to a technical error.
• If you request a cancellation within 24 hours of purchase without activating the account

3. Non-reimbursable cases

Please note that no refund can be given in the following cases:

• If you simply change your mind after activating and using the service.
• If the problem is related to your slow internet connection (we recommend at least 20 Mbps for 4K streaming).
• If you entered the wrong MAC address or device details during the payment process.
• If you are unable to set up the service due to a lack of technical knowledge and decline our assistance.

4. How to request a refund

To request a refund, please contact our support team with your order number and a brief description of the problem.

• Email: contact@schnelltv.com
• WhatsApp:

5. Processing time

Once your refund is approved, it will be processed immediately. Depending on your bank or payment provider, it may take 5-10 business days for the money to appear in your account.